Finding the right size swim suit can be difficult. At Modestly Active we appreciate that ladies come in many shapes and sizes, so if you order a suit and it is not the right fit for you, you have 21 days in which to return it to us.
Refund/ Exchange Policies
Please read carefully before returning your item, as we expect all returned merchandise to be in pristine saleable condition.
BEFORE returning goods a returns number must be obtained by contacting us via email or telephone, any goods returned without our returns number will be shipped back to the customer.
A full refund (excluding postage costs) or an exchange will be issued for merchandise returned if:
- Products are unworn, unwashed, undamaged, unmarked, do not smell of smoke, have all original tags and hygiene strips attached, and are in their original condition. Any product returned that does not meet these criteria will be shipped back to the customer.
- Products are received within 28 days of the date your order was placed. No returns will be accepted after 21 days from date of order (UK and International). Any product received after this date will be shipped back to the customer.
- We will endeavour to process your request as quickly as possible. Returns requiring an exchange or refund may take up to 10 working days to be received and processed through our system.
- An exchange will be placed as a new order and an e-mail will be sent when the order is shipped. Exchange orders will receive priority shipping back to the customer.
- An e-mail confirmation of a refund will be sent to you. Credit card refunds may take a few additional days to be processed by your card issuer. Cheque refunds will be issued for all orders paid for by cheque.
- Returned products are the responsibility of the customer until they arrive back with Modestly Active. We recommend obtaining proof of posting or postal insurance when mailing returned products back.
Returns Address will be confirmed with the returns number.
If you need to discuss returning an item please contact our sales team on 0203 417 6065 between the hours of 9am and 5pm, Monday to Friday. Or e-mail the team on firstname.lastname@example.org