How much will it cost to deliver my order
Our standard NEXT DAY couriered delivery charge is set at £4.99. The method of delivery is based on the weight of your order and the delivery country that you choose.
All orders will be shipped as soon as possible - subject to payment authorisation and availability of stocks.
When will you despatch my order?
Next Working Day Delivery -
Provided that your order is placed by 3pm on a week day and all of the items on your order are in stock we will despatch your order on the same day, for in stock orders placed after 3pm we will despatch your order the next working day.
Where items on your order are out of stock, we will contact you to discuss your order.
What are my delivery options to the UK?
We offer NEXT DAY Couriered Service as standard making sure you don’t have to wait to be Modestly Active!
Please Note. You should expect to have to sign for your delivery, collecting your order from your local depot may not be convenient and as such we advise that you request delivery to an address accordingly.
What are my delivery options outside the UK?
We offer two levels of service depending on how quickly you need your order delivered.
Standard
Standard International method is suitable for all orders to be shipped outside the United Kingdom. Parcel force Worldwide takes 3-21 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
Please Note. International orders can only be shipped to the billing address and PO Box addresses may not be accepted.
Express
This shipping method is suitable for all orders to be shipped outside the United Kingdom. DHL Express takes 1-4 days for delivery from despatch, dependant on location. Shipping prices are calculated on the size and volumetric weight of the goods contained in the parcel.
Can I use an alternative delivery address?
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
You should expect to have to sign for your delivery, collecting your order from your local delivery depot may not be convenient and as such we advise that you request delivery to an address accordingly.
Please Note. For UK registered credit/debit cards we can only ship to addresses within the UK. Unfortunately for PayPal users and overseas customers we can only ship to your registered billing address. These restrictions are online fraud prevention measures issued by the banking community and are beyond our control, sorry.
Can I Track My Delivery?
As soon as we have picked and packed your order we will send you an email notifying you of the pending despatch, the method of delivery and an estimate of when you can expect to receive it.
Where available we will also include the tracking number provided by the courier so that you can track it live via their online tracking service.
You should expect to have to sign for your delivery, collecting your order from your local delivery depot may not be convenient and as such we advise that you request delivery to an address accordingly.
Your goods can be tracked at http://www.ukmail.com/consignment_number.html
Will I need to sign for my delivery?
Yes, as a general rule the courier will require a signature on delivery.
The vast majority of drivers will no longer leave parcels unattended for security reasons, leaving a note for the driver to leave a parcel inside the back gate for example may not be fulfilled. As such we always advise that you provide a delivery address where someone will be present to sign for the parcel i.e. a work address or trusted neighbour.
However, if your order is small, light and inexpensive, and you choose to have it sent to you via our standard service, it may be delivered to you via Royal Mail 1st Class post and may therefore be delivered with your normal mail.
Can I Collect My Order?
We do not receive customers at any of our call centres however we do have appointed distributors around the country, please contact us for further details.
Overseas Orders, VAT and Import Duties
If your delivery county is inside the European Union then your order will be subject to VAT.
VAT (Value Added Tax) will be automatically calculated and included in your total according to the delivery country that you select when choosing your delivery options. No further import taxes will be due on your order.
For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier that delivers your goods if this is the case.
Some countries (including but not limited to Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.
Missing Or Damaged Delivery?
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email sales@modestlyactive.com or by calling us on 0845 052 4686 or 0208 498 4262
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. By speaking to customer services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation by either sending out a replacement item or a replacement part.
If your goods have gone missing for UK orders we will have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from dispatch, after this period has passed we can re-send the goods. |
